The Cost of Poor Customer Service [Infographic]
Poor customer service doesn’t just impact the consumer; it also can hinder your brand. Northridge’s annual State of Customer Service Experience 2017 report studied the
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Poor customer service doesn’t just impact the consumer; it also can hinder your brand. Northridge’s annual State of Customer Service Experience 2017 report studied the
If you listen closely, customers will let you know where the gaps are in their user experience with your service or product. These valuable customer
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An often overlooked innovation that has changed the digital landscape for nearly everyone is virtualization. In this context, virtualization is the act of creating a
The conversations for 2016 planning are well underway, and it is an important time to step back and consider how the organization can be approached
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Do customers expect poor service? Sixty-one percent of customers have to interact with a company on more than one channel to get their issue resolved;
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