Planning for 2016: A Look Ahead
The conversations for 2016 planning are well underway, and it is an important time to step back and consider how the organization can be approached
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The conversations for 2016 planning are well underway, and it is an important time to step back and consider how the organization can be approached
In our economic climate, there are no shortcuts or “set-it-and-forget-it” approaches to business. Our world is constantly evolving and at the end of each year,
Do customers expect poor service? Sixty-one percent of customers have to interact with a company on more than one channel to get their issue resolved;
Social media is impacting all of our lives and businesses are no exception. There are many reasons for businesses to plug into online social networks –
Every business leader knows that it is important to differentiate in order to drive customer interest, loyalty and, of course, to stay ahead of your
There are many competitive forces that can usher in the need for a business process redesign such as new market entrants, new rules and regulations,
In a sense, I have led two careers in my life. For nearly twenty years I climbed the corporate ladder in a Fortune 500 company,
To be successful, organizations must be able to skillfully balance the financial structure of their business and do so with continuous attention to the many
As an entrepreneur for over fifteen years, ideas for growth and innovation have been a constant companion. I started this company, The Northridge Group, with
Businesses and their employees have gone through major, complex shifts in the past 20 years. Generations are entering and leaving an evolving workforce with new
Henry Ford influenced American business in many innovative ways, including his signature assembly line manufacturing. But one contribution that we often forget is the concept
No matter what industry you’re in, the dynamics of the marketplace are changing at lightning speed. New technologies, fierce competition, and demanding customer expectations require
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