NRG Reports
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Are you struggling with long FCR times, high attrition numbers and lower than forecasted revenue dollars? See how we were able to help a client with similar issues. Now, all their numbers are going in the right directions.
our expertise leads to your excellence
We Solve Real Problems
Is your Frontline Management Program falling behind?
EMPLOYEE DEVELOPMENT & ENGAGEMENT
Your employees can be one of your largest investments, so offering them solid training and coaching, along with leadership development and career advancement can create a strong culture of brand ambassadors. Learn how.
OPERATIONAL EFFICIENCY
From Contact Center, Workforce, Project and Knowledge Management, the health of these depends upon how efficient all of your operations are running. Through our proven assessments, we can determine where and how to help you achieve success.
SERVICE DELIVERY
Delivering excellent service requires constant monitoring and refining or processes, training, and employee management. We assist with customer experience management & strategy, organizational design, change management and outsourcing strategies.
BUSINESS PROCESS OPTIMIZATION
We specialize in delivering best-in-class Business Process Consulting services designed to elevate your organization's performance. When the status quo is no longer sufficient, our team of senior-level consultants steps in to guide you through meaningful change.
OMNI CHANNEL MANAGEMENT
Knowing how to mobilize and transform your data into meaningful insights can be difficult, but it’s also critical to your organization’s success. The Northridge Group can help you operationalize your data strategy, allowing you to unlock valuable customer insights and make informed data-driven business decisions.
TECHNOLOGY
Our team of professionals will look at your entire tech stack to determine the best course of action for adding new technology like AI.
We also assess existing tech like your Agent Assist to determine if it's delivering exactly how you need it.
give us 15 Minutes
Choosing a consultant to partner with you is not an easy decision. That’s why we offer an introductory 15-minute discussion to determine if our expertise, personality, and approach to work will work for you.
Contact us today to schedule your 15-minutes.
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Read our latest blogs & Case Studies
Discover How a Leading Healthcare Provider Transformed Customer Experience and Increased ROI
Download the full case study to learn how The Northridge Group helped a top healthcare provider: Reduce operational costs Improve employee experience (EX) Enhance customer
Reducing Operational Costs, Increasing EX Leads to Higher CX and ROI
By Dewayne Cherrington, NRG Consultant The Situation A well-known private Healthcare client developed and piloted an in-house coaching program with several of their Customer Service
Understanding Mobile Phone Use and 5G Expectations
New data from The Northridge Group confirms that nearly all mobile phone users have heard of 5G, most can articulate some of its benefits, and most associate 5G with faster speeds. Results from The Northridge Group’s new report on Mobile Phone Use and 5G Expectations were quite telling.
Reach out today
Why hire a consultant? At The Northridge Group, 91% of our clients trust us enough to work with us again, and 96% would recommend us to a colleague. Why? Because we’re different. With over 20 years of proven methodologies, we deliver real results.
We’re a boutique firm – agile and personal. That means we communicate deeper, respond faster, and partner with you through every phase.
We don’t claim to know your business better than you. Instead, we leverage your expertise with our proven strategies to create a custom, effective approach.
We’re not here to replace – we’re here to empower.”
