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CONTACT CENTER MANAGEMENT
Our consulting model is highly collaborative and designed to maximize the value of customer Contact Centers, leveraging customer touchpoints for end-to-end, cross-functional process improvements.
QUALITY MONITORING
When you apply our Contact Center compliance monitoring solutions, your organization can leverage a real-time focus group with thousands of data points streaming in on a regular basis.
BUSINESS PROCESS OPTIMIZATION
We work hand-in-hand with you at every level of your organization, ensuring that business process improvement plans are achieved in a manner that makes sense for everyone invovled.
TRAINING PROGRAMS & COACHING SOLUTIONS
We leverage operational experience and best practice insights to help our clients deliver best-in-class training and coaching programs for their employees. Our targeted offerings enable leaders to focus on continuous improvement & employee development to drive better business outcomes.
DATA & ANALYTICS
Knowing how to mobilize and transform your data into meaningful insights can be difficult, but it’s also critical to your organization’s success. The Northridge Group can help you operationalize your data strategy, allowing you to unlock valuable customer insights and make informed data-driven business decisions.
ALL THINGS CONTACT CENTER
When we collaborate with you to understand the opportunities your contact center has, we look at three areas: people, processes and technologies. We believe each relies on the other. Through our in-depth assessments, we determine where needs lie and provide actionable, customized solutions.
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Meet Our Clients
They Believe In Us
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Read our latest blogs & Case Studies
The Importance of Involving Leadership Teams in Workforce Planning
Whether you are a blue chip, mid cap or small company, workforce planning has never been more critical. This is especially true with the boon
Customer Journey Mapping Playbook
How Well Do You Know Your Customer’s “Moments of Truth”? In the ever-evolving landscape of contact centers, understanding how your customers are interacting with you
Your Customer Service Isn’t Great (but it could be)
Is your customer experience good? Maybe even great? Are you sure? In a recent poll, more than 70% of CX leaders said they expect
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Let׳s Meet
Give Us A Call
847.692.2288
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Write Us
info@northridgegroup.com