Diane has over 20 years of experience in Quality Monitoring Management for large enterprise clients. She leads Northridge’s quality monitoring business across internal operations and customer support.
Diane plays a vital role in the design and development of the monitoring programs and is a hands-on participant in regularly scheduled review sessions. She has successfully built on-going partnerships with all clients to ensure the highest level of service, support and quality. She provides expertise and insights to clients looking to continuously improve their customer experience.
Diane holds a Bachelor of Science Degree in Education and a Masters in School Counseling/Psychology, both from Long Island University/C.W. Post.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
These are unprecedented times – political, social and moral issues, wars and economic struggles. Amid all of this, companies are dealing with something for the
Appointment Signals New Era of Growth and Leadership for Established Consulting Firm PRESS RELEASE FOR IMMEDIATE RELEASE CHICAGO, Nov. 2, 2024 /PRNewswire/ — The Northridge Group, an award-winning,
Whether you are a blue chip, mid cap or small company, workforce planning has never been more critical. This is especially true with the boon
