Financial Services Technology, Analytics, & Omnichannel Enablement A Fortune 300 investment firm was operating on an aging, on-premises contact center platform that limited agility and
Retail Industry Business Transformation How targeted improvements to retention, technology, and operations strengthened customer experience and financial performance. The Challenge A leading global digital marketplace
Healthcare Industry Employee Engagement & Development: Contact Center Training Redesign Operational performance improvement through structured learning and knowledge enablement. The Challenge A leading healthcare insurance
Government Sector Quality & Compliance: Federal Contact Center Performance Governance Multi-Year Federal Contract Awards Driven by Sustained Quality & Compliance Excellence The Challenge A large
Healthcare Industry Customer Experience & Service Delivery: WFM Capacity Planning Redesign Improving operational efficiency and service delivery through a modernized claims capacity planning model. The
Telecom Technology, Analytics, & Omnichannel Enablement Leveraging large-scale viewer analytics to uncover $2.3B in cost inefficiencies and create a scalable roadmap for content and application
Telecommunications Industry Operational Efficiency: Multi-Program Cost Savings Identification A Fortune 50 telecom provider engaged Northridge to analyze domestic network and linear video cost structures, identify
Telecommunications Industry Technology, Analytics & Omnichannel Enablement How a Fortune 50 telecom enterprise used advanced data analysis and scenario modeling to prioritize optimal geographic locations
Healthcare: Home Care Industry Customer Experience and Service Delivery How targeted improvements to retention, technology, and operations strengthened customer experience and financial performance. The Challenge
Utilities Industry Customer Experience and Service Delivery A national utility distributor sought to strengthen its customer experience and service delivery model to improve operational performance
Home Security Industry – Private Equity Customer Experience and Service Delivery Northridge partnered with a private equity firm to assess and roadmap operational improvements across
Healthcare Industry Customer Experience & Service Delivery How a healthcare organization aligned service operations, performance management, and customer experience practices to improve outcomes and drive