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Business Leaders’ CX Perspective [Infographic]

How easy is it for your customers to get their issues handled efficiently? The Northridge Group’s 2020-2021 State of Customer Service Experience Report revealed that business leaders rate their channel ease of use much higher than their customers do.

Read highlights from Northridge’s latest report in the infographic below:

To access the full State of Customer Experience 2020-2021 report, please fill out the form below.


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