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How we can help.
Our consultants partner with organizations to improve efficiency, reduce cost, elevate customer and employee experience, and strengthen operations. If you’re considering a new initiative or facing a current challenge, contact us to explore how we can help you uncover opportunities and move forward with clarity and confidence.
We bring a practical, hands-on approach rooted in real operational experience. By combining strategic insight with disciplined execution, we help teams drive measurable results and create lasting impact.
Where Human Expertise Meets AI-Driven Innovation
The State of business operations & Cx
What Leaders Are Prioritizing Heading Into 2026
2025 proved to be a pivotal year for business transformation. As AI integration accelerated and a historic wave of retirements took hold, organizations faced growing pressure to modernize systems, retain expertise, and realign people, processes, and technology heading into 2026.
Our study of 200 C-suite leaders across the U.S. reveals how organizations are entering 2026, balancing AI adoption, workforce readiness, and customer experience transformation to stay competitive in a rapidly evolving landscape.
Key Insights from the Report
- 80% say AI has at least moderately shaped strategic decision-making.
- 95% identify upskilling as a top priority—but only 36% feel “very confident” in their training effectiveness.
Nearly 40% expect up to 20% of their workforce to retire within the next 24 months.
Organizations report up to 82% improvement in retention tied to effective onboarding.
- The top CX risks: technology failures (34%), loss of trust (28%), and talent gaps (21%).
91% of our clients return, because we build lasting partnerships grounded in trust, collaboration, and proven impact.
Explore More
Learn more about The Northridge Group’s mission and leadership philosophy.
Discover how our Business Consulting Services deliver measurable results for clients.
See how our Industry Expertise helps organizations across sectors achieve sustainable performance.
The Northridge Group is proud to be a Women’s Business Enterprise (WBENC) certified firm.