How easy is it for your customers to get their issues handled efficiently? The Northridge Group’s 2020-2021 State of Customer Service Experience report found that customers find it difficult to contact a brand and are frustrated by negative customer service experiences.
Read highlights from Northridge’s latest report in the infographic below:
To access the full State of Customer Experience 2020-2021 report, please fill out the form below.
The Northridge Group needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.
