The Manufacturing Industry
More than 25 years of experience in helping Manufacturers find success
Manufacturing
Helping manufacturing companies Overcome Complex CX Challenges
US manufacturers are caught between external cost pressures (tariffs, wages, materials) and internal transformation needs (AI adoption, workforce evolution, process efficiency). The biggest hurdles aren’t just about technology or cost—they’re about aligning people, processes, and budgets to thrive in an environment of uncertainty.
The professionals at NRG have decades of experience in working with organizations like yours to uncover issues and discover opportunities for growth and long-term success. Contact us today to learn more.
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Top Challenges facing Manufacturing Industries
1. Economic & Tariff Pressures
- Tariffs & Trade Restrictions: Ongoing trade tensions (especially with China and Europe) are increasing material costs and disrupting global supply chains.
- Rising Input Costs: Steel, aluminum, and raw materials are more expensive, forcing manufacturers to either absorb costs or pass them to customers.
- Price Sensitivity: Clients are pushing back on higher prices, challenging margins and competitiveness.
NRG Relevance: Helps manufacturers with cost restructuring, vendor management, and procurement strategies that protect margins while maintaining operational resilience.
2. Workforce & Wage Challenges
- Labor Shortages: Skilled trade workers are retiring (“Peak 65”), while younger talent often avoids manufacturing roles.
- Wage Inflation: Competition for scarce labor has pushed wages higher, especially for skilled technicians and engineers.
- Retention Issues: Burnout, safety concerns, and lack of clear career pathways cause turnover.
- Generational Gaps: Knowledge transfer from experienced employees is often inadequate.
NRG Relevance: Supports workforce planning, training, and onboarding programs to attract, retain, and upskill employees.
3. Budget & Capital Constraints
- Narrowing Margins: Rising input and labor costs pressure operating budgets.
- Capital Expenditure Delays: Investments in new facilities, equipment, or automation are often delayed due to uncertainty.
- Balancing Cost-Cutting & Growth: Manufacturers are struggling to trim expenses while still innovating.
NRG Relevance: Provides business process optimization and cost transformation roadmaps to realign spending with strategic growth.
4. AI & Technology Integration
- Adoption Barriers: Many manufacturers have piloted AI (predictive maintenance, digital twins, robotics, agent assist in back offices) but haven’t scaled effectively.
- Data Readiness Issues: Fragmented data systems and legacy platforms limit AI effectiveness.
- Employee Resistance: Concerns about automation replacing jobs create adoption hurdles.
- ROI Pressure: Leaders demand clear returns on AI and automation investments, but measuring long-term impact is difficult.
NRG Relevance: Helps clients assess technology ecosystems, integration pathways, and change management strategies for AI adoption.
5. Operational Inefficiencies
- Supply Chain Vulnerability: Shipping delays, port congestion, and logistics bottlenecks continue.
- Quality Control Pressures: Rising costs tempt cutbacks that risk defects and recalls.
- Lean Manufacturing Gaps: Many plants still struggle to achieve process consistency and flexibility to meet demand swings.
NRG Relevance: Conducts end-to-end operational assessments and lean process redesigns to improve throughput and resilience.
6. Customer & Market Expectations
- Customization & Speed: Customers demand more personalized products delivered faster.
- Sustainability Pressures: Growing expectations to meet ESG standards and reduce carbon footprint.
- Digital Sales Channels: Manufacturers must embrace direct-to-consumer (DTC) and digital ordering, which require new processes and technologies.
NRG Relevance: Guides customer experience strategy and process alignment to meet evolving buyer expectations.

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Our solutions
Build Quality Monitoring Programs
that sustain excellent customer experience, build customer loyalty, and improve employee retention
Utilize Voice of the Customer (VoC)
data from social media, mystery shopping, journey mapping, etc., to define the ideal omnichannel customer experience.
Build Targeted Workforce Management (WFM)
forecasting and planning models that ensure customer service frameworks provide internal efficiency and consistent customer support.
Drive Better Call Routing
to improve sales and First Contact Resolution (FCR) with IVR improvements.
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They Believe In Us
Learn why more Fortune 500 companies choose us to help solve their problems and create lasting solutions.








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The NRG Assessment
Would a full assessment of your operation or contact center help you to gain a better understanding of what’s working, what isn’t …and what’s available that will work for your operation?
We provide businesses with the tools they need to make informed decisions. Once our assessment is complete, our team of experts will work with you to build a custom solution that fits your needs. Our use of state-of-the-art technology guarantees you’ll be able to access your data whenever and wherever you need it.
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