Case Studies / Telecom and Technology
Optimized Infrastructure Design for New Technology Platform Results in NPV of $100M+
Telecom Industry
Scope
- An industry-leading Fortune 50 services organization engaged Northridge to perform an inventory analysis with the goal of evaluating the long-term cost-benefit of employing a new technology infrastructure. The analysis included the following steps:
- Extracted, transformed and loaded inventory records of over 30M structured data elements from multiple disparate input sources.
- Evaluated each record against an array of 500+ variations, identifying an optimal design for each record accounting for the unique attributes, including geo-proximity to other inventory records and a variety of timing assumptions – 500M calculations in all.
- Accounting for financial hurdles, the timing investments and cost savings realization produced cash flow analyses of the optimized designs with quantified expected savings over the long-term.
Results
- Through the use of advanced analytics and sophisticated data modeling, Northridge produced an optimized infrastructure design that would streamline the infrastructure and reduce on-going OPEX.
- Through a cash flow analysis, the new design would result in an expected Net Present Value (NPV) of over $100M.
Let’s Talk About Your Organization
With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

Northridge Thought Leader Partners
Northridge Group Partners represent a collective of experienced leaders including Joni Arison, Lisa Butler, Liz Griffin, and Shannon Neumayer. Together, they bring deep expertise in customer experience, contact center excellence, and business transformation, helping organizations achieve measurable results and sustainable growth.