Anthony E. Tuggle is a transformative senior executive with over 25 years of leadership experience spanning customer operations, marketing, product management, and digital transformation. Throughout his career with one of the world’s largest telecommunications and entertainment companies, AT&T (Fortune 10), Anthony led large-scale global operations focused on customer care, sales, and organizational performance.

Most recently, he served as President of Customer Operations at Afiniti, a leading artificial intelligence solutions provider. In this role, he was responsible for driving multi-billion-dollar revenue growth and increasing enterprise profitability by pairing advanced technology with customer engagement excellence.

As a seasoned operations leader, Anthony has managed one of the world’s largest contact center organizations, overseeing more than 30,000 employees (internal and vendor) while delivering billions in annual revenue, industry-leading customer satisfaction, and award-winning employee engagement.

Anthony is widely recognized as a thought leader in enterprise culture and DE&I (diversity, equity, and inclusion). He is a published author, a frequent industry speaker, and an advocate for leadership accountability and transformation.

He holds a B.A. in Psychology and an M.S. in Management from Thomas Edison State University, and is a graduate of Emory University’s Executive MBA Program and the University of North Carolina at Chapel Hill’s Executive Education Program. Anthony also serves on several boards, including Emory University Goizueta Business School, Mount Vernon School, National Sales Network, Ignite Worldwide, and the National Kidney Foundation, where he recently served as Chairman.