
RTW Mandate? How to Trailblaze Your Office for Greater EX
Trailblazers can come in every size, but their superpower lies in their vision, passion, and courage…and their ability to rally those around them to embrace
Cole serves as a Consultant at The Northridge Group and works with a variety of the firm’s Healthcare, Financial Services, and Government clients. His areas of expertise include operations transformation, process optimization, and change management.
Prior to Northridge, Cole worked in the Healthcare tech & Fintech space for San Francisco-based OODA Health (now Cedar), where he served in a product operations and client management capacity helping develop, implement, and manage their payment and CX solutions across Health Plan and Provider systems.
Cole holds a B.A. from Dartmouth College, an M.B.A. from The College of William & Mary, and a Lean Six Sigma Green Belt certification.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
Trailblazers can come in every size, but their superpower lies in their vision, passion, and courage…and their ability to rally those around them to embrace
Over my 20+ year career, I’ve gained extensive insights into the critical role of Workforce Management (WFM) in enhancing organizational efficiency and driving customer retention
The Situation In the fall of 2023, a national non-profit organization contacted The Northridge Group. Faced with the decision to either grow and remain independent