Your Customer Service Isn’t Great (but it could be)
Is your customer experience good? Maybe even great? Are you sure? In a recent poll, more than 70% of CX leaders said they expect
October 8, 2024
Cole serves as a Consultant at The Northridge Group and works with a variety of the firm’s Healthcare, Financial Services, and Government clients. His areas of expertise include operations transformation, process optimization, and change management.
Prior to Northridge, Cole worked in the Healthcare tech & Fintech space for San Francisco-based OODA Health (now Cedar), where he served in a product operations and client management capacity helping develop, implement, and manage their payment and CX solutions across Health Plan and Provider systems.
Cole holds a B.A. from Dartmouth College, an M.B.A. from The College of William & Mary, and a Lean Six Sigma Green Belt certification.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
Is your customer experience good? Maybe even great? Are you sure? In a recent poll, more than 70% of CX leaders said they expect
In the fast-paced, customer-centric world of contact centers, a key driver of success is employee engagement. Engaged employees are more productive, provide better customer service,
As we continue to delve into the subject of Employee Experience, we explore the benefits of Agent Assist and how this technology can increase employee