Your Customer Service Isn’t Great (but it could be)
Is your customer experience good? Maybe even great? Are you sure? In a recent poll, more than 70% of CX leaders said they expect
October 8, 2024
As a member of the Northridge executive team, Daren brings 25 years of experience in telecom and financial management, both within large global enterprises, and entrepreneurial ventures. He has successfully built businesses from the ground up, including the organizations, processes and applications required to provide complex professional and managed service offerings.
The consulting and managed services teams he has built have become leaders in their respective spaces. At Northridge, Daren leads with the operational depth required to identify and realize dramatic improvements for our clients in the areas of strategy development, cost and quality improvements, technology assessments and process redesign. Daren has a sharp focus on ensuring we continue to over deliver and delight customers with our commitment to their success. Daren holds a B.S. in Accountancy from Southern Illinois University.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
Is your customer experience good? Maybe even great? Are you sure? In a recent poll, more than 70% of CX leaders said they expect
In the fast-paced, customer-centric world of contact centers, a key driver of success is employee engagement. Engaged employees are more productive, provide better customer service,
As we continue to delve into the subject of Employee Experience, we explore the benefits of Agent Assist and how this technology can increase employee