Patrick O'Hara
Managing Director, Service Delivery
Patrick O’Hara is a proven executive leader with demonstrated accomplishments in building and managing high performing team across multiple functions including Human Resources, Operations and shared service organizations. In addition, he has expertise in a broad range of operational functions and industries with noted success in Human Resource leadership and chief of staff roles through the delivery of large-scale strategic projects.
He has held senior operations, human resources and shared service leadership roles at Alltran, Sage, APAC Customer Services, Outsourcing Solutions Inc. and Sears, Roebuck & Co. His most recent assignment was a Chief Performance Officer at EverView, a leading supplier of digital communications, digital payments and print and mail solutions.
Patrick holds a BS in Business Administration, Finance, from the University of Arizona and currently resides in Scottsdale, AZ with his wife (Cinde), three children (Ryan, Dylan and Evan) and dog (Datby).
We’ve Been Where You Are
Our depth of knowledge and hands-on industry experience sets Northridge apart from our competitors and uniquely qualifies us to provide our clients with exceptional consulting services that deliver bottom-line business results.
Experience is Key to Our Success
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
We Encourage Innovation
At Northridge, we push boundaries and encourage innovation, without losing sight of organizational realities and limitations. The result is pragmatic solutions that can be implemented to drive measurable and sustainable improvements in profitability and productivity.
Our Company Culture is Grounded in Our Core Values
When you work with Northridge, you can enjoy the peace of mind of knowing that you will receive the highest level of service, performed by senior consultants and executives who are experienced in the challenges you face.
Your Dream. Our Mission.
The Northridge Mission
Throughout our firm’s 20-year history, Northridge has remained steadfast in our overall mission to help clients solve their complex business problems through a focus on optimizing business processes, an understanding of the levers which drive business performance and the execution of practical solutions that improve productivity, profitability and scalability.
Meet Our Clients
we work for them
Read our latest blogs & Case Studies
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Your Customer Service Isn’t Great (but it could be)
Is your customer experience good? Maybe even great? Are you sure? In a recent poll, more than 70% of CX leaders said they expect
October 8, 2024
5 Good Coaching Frameworks to Drive Better Employee Engagement
In the fast-paced, customer-centric world of contact centers, a key driver of success is employee engagement. Engaged employees are more productive, provide better customer service,
August 14, 2024