Steve brings more than 23 years of experience in Contact Centers to NRG. In the last 19 years, Steve has focused on WFM, real-time management, vendor management and reporting.
He is highly functional with both technical and operational roles with a focus on data driven results. Steve’s dynamic skill sets using call center tech and custom solutions to create high quality and fiscally responsible support for contact center operations.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
“For organizations that are aware of these challenges, consultants can serve as a validating partner, providing objective confirmation of what internal leaders suspect and giving
We’ve spent the last year helping our clients achieve success. For both NRG and RISE – we have partnered with companies to uncover opportunities for
These are unprecedented times – political, social and moral issues, wars and economic struggles. Amid all of this, companies are dealing with something for the
