Steve brings more than 23 years of experience in Contact Centers to NRG. In the last 19 years, Steve has focused on WFM, real-time management, vendor management and reporting.
He is highly functional with both technical and operational roles with a focus on data driven results. Steve’s dynamic skill sets using call center tech and custom solutions to create high quality and fiscally responsible support for contact center operations.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
The Situation An international manufacturing company with retail locations worldwide reached out to The Northridge Group for help. The parent company was experiencing a great
“Anthony brings to us his extensive knowledge of business operations, customer experience, technology, and leadership. His recent AI and technical implementation experience will enhance our
WBE Firm Names Two Female’s to Advisory Positions PRESS RELEASE FOR IMMEDIATE RELEASE CHICAGO, April 2024/PRNewswire/ — The Northridge Group, an award-winning, women-owned management consulting firm
