Steve brings more than 23 years of experience in Contact Centers to NRG. In the last 19 years, Steve has focused on WFM, real-time management, vendor management and reporting.
He is highly functional with both technical and operational roles with a focus on data driven results. Steve’s dynamic skill sets using call center tech and custom solutions to create high quality and fiscally responsible support for contact center operations.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
These are unprecedented times – political, social and moral issues, wars and economic struggles. Amid all of this, companies are dealing with something for the
Appointment Signals New Era of Growth and Leadership for Established Consulting Firm PRESS RELEASE FOR IMMEDIATE RELEASE CHICAGO, Nov. 2, 2024 /PRNewswire/ — The Northridge Group, an award-winning,
Whether you are a blue chip, mid cap or small company, workforce planning has never been more critical. This is especially true with the boon
