Customer Journey Mapping Playbook
How Well Do You Know Your Customer’s “Moments of Truth”? In the ever-evolving landscape of contact centers, understanding how your customers are interacting with you
October 9, 2024
Kelsey is a Business Analyst supporting Service Delivery and Sales Enablement. Her responsibilities include gathering and examining customer service data, working closely with different teams to enhance processes and technology, and delivering actionable insights. She has been especially focused on Journey Mapping, Assessments, and Knowledge Management initiatives.
She brings over 5 years of project and account management experience in the health science marketing space. She has been a regular volunteer for her Character Counts and Junior Achievement programs in her local school district.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
How Well Do You Know Your Customer’s “Moments of Truth”? In the ever-evolving landscape of contact centers, understanding how your customers are interacting with you
Is your customer experience good? Maybe even great? Are you sure? In a recent poll, more than 70% of CX leaders said they expect
In the fast-paced, customer-centric world of contact centers, a key driver of success is employee engagement. Engaged employees are more productive, provide better customer service,