Customer Journey Mapping Playbook
How Well Do You Know Your Customer’s “Moments of Truth”? In the ever-evolving landscape of contact centers, understanding how your customers are interacting with you
October 9, 2024
Tressa is a Senior Consultant with extensive experience in business process design, technical and operational assessments, business requirements development, best practice recommendations and program implementation. Her projects span across all major business verticals with a focus on customer facing and back off operations. She has a proven ability to design and deliver even the most complex initiatives to drive operation efficiencies, streamline processes and leverage technology solutions.
Tressa has over 20 years of experience leading large-scale programs, operational improvement initiatives, and change management in various industries. She has a technical background supporting ITSM functions and is certified in ITIL V3, specifically Foundations, Operational Support & Analysis (OSA), and Release, Control & Validation (RVC). OSA is focused on incident & problem resolution and operational functionality while RVC had a change and release management focus. Tressa received her Palantir Data Analyst certification in Fall of 2022 to enable successful collaboration for Foundry focused projects.
Her combination strengths include strong attention to detail, technical knowledge, business acumen, process design and improvement coupled with her collaborative teamwork approach enable her to be a strong program leader that delivers for our clients!
Tressa has a bachelor’s in electronic engineering.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
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