The State of CX for the Manufacturing Industry
We surveyed 200 C-suite executives across the United States to understand how they’re navigating today’s challenges—and what strategies they’re using to not just weather the disruption, but actively transform their people, processes, and technologies. Ultimately, we wanted to learn how they plan to stay relevant, grow market share, and remain competitive in a rapidly evolving landscape.
What you’ll get from this report:
- Gain a strong understanding of how and where companies are implementing AI.
- See what challenges companies are experiencing with AI adoption – and see how you could avoid similar pitfalls.
- Understand how AI is restructuring organizations and job roles – and how they are managing this change.
- Understand how businesses are implementing ‘reskilling’ and ‘upskilling’ within their organization and the issues they are facing.
- See how and why many companies are retooling their onboarding and new hire training programs to stay competitive.
- Get a first-hand look at the threat of the “Peak 65” wave that is hitting now and into 2027.
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Helping Manufacturing companies for over
20 years
US manufacturers are caught between external cost pressures (tariffs, wages, materials) and internal transformation needs (AI adoption, workforce evolution, process efficiency). The biggest hurdles aren’t just about technology or cost—they’re about aligning people, processes, and budgets to thrive in an environment of uncertainty.
To learn more about NRG and how we can help your manufacturing business, click below.
