Government Sector Quality & Compliance: Federal Contact Center Performance Governance Multi-Year Federal Contract Awards Driven by Sustained Quality & Compliance Excellence The Challenge A large
Customer experience in an omni-channel environment allows consumers to reach out for help on any channel of their choice and for customer service agents to
In most contact centers, customer service agents have been thoroughly trained to handle a wide variety of customer inquiries on products, policies, and services. However, as
In a marketplace characterized by emerging technologies and numerous touch points, it’s easy for organizations to lose sight of the importance of effective omni-channel contact