SERVICES
Our Services

The Northridge Group is a leading management consulting firm, specializing in Customer Experience solutions and Operational Excellence initiatives, utilizing advanced data analytics and business process redesign to deliver results.

Operational Efficiency

Contact Center Management

Customer Experience

Employee Experience

Digital Experience

Operational Excellence

Project Management

Knowledge Management

Workforce Management

Workforce Management Assessment

Capacity Planning

Labor Optimization

Performance Reporting & KPI's

Quality Management

SERVICE DELIVERY

Customer Experience Management & Strategy

Organizational Design

Job Framework

Outsourcing Strategy, Selection & Implementation

EMPLOYEE DEVELOPMENT & ENGAGEMENT

Coaching & Development

NRG Training Assessment

Leadership Development

e-Learning Programs

Performance Management

Career Pathing

New Hire Training & Onboarding

Retention

Quality Monitoring

Quality Monitoring Assessment

Competitive Benchmarking

Contact Center Speech Analytics

Customer Churn Analytics

Mystery Shopping

Voice of the Customer

Channel Management

Chat Management

IVR

Technology

Technology Ecosystem

Agent Assist

Artificial Intelligence

Digital Transformation

Cloud Migration

BUSINESS PROCESS OPTIMIZATION

Dashboards & Scorecards

Data & Analytics

RFP Management

Change Management
INDUSTRIES

Why Choose Northridge?

The Northridge Group is a leading consulting firm with deep operational expertise in helping our clients improve their customer experience, employee experience, digital experience and operational excellence.

Telecom

Insurance

Retail

Government

Healthcare

Financial

Information Technology

Energy & Utilities

RECENT INSIGHTS

Customer Journey Mapping Playbook

How Well Do You Know Your Customer’s “Moments of Truth”? In the ever-evolving landscape of contact centers, understanding how your customers are interacting with you

Read More »

Your Customer Service Isn’t Great (but it could be)

Is your customer experience good? Maybe even great? Are you sure? In a recent poll, more than 70% of CX leaders said they expect

Read More »
ABOUT US
About Northridge Group

The Northridge Group is a leading management consulting firm, specializing in Customer Experience solutions and Operational Excellence initiatives, utilizing advanced data analytics and business process redesign to deliver results.

ABOUT NORTHRIDGE

OUR TEAM

BOARD OF DIRECTORS

CORPORATE SOCIAL RESPONSIBILITY

DIVERSITY & INCLUSION

STRATEGIC PARTNERSHIPS
PERSPECTIVES

Industry Insights

Learn about impactful changes to your industry and get tips you can start applying today.

NRG BLOG

Read perspectives from Northridge’s consulting leaders.

COMPANY NEWS

Stay up to date with Northridge current events.

NRG CASE STUDIES

Learn how Northridge has helped businesses in nearly every industry, non-profit, and governmental agency.

REPORTS & RESEARCH

Explore whitepapers, webinars and Northridge research reports.

RECENT INSIGHTS

Customer Journey Mapping Playbook

How Well Do You Know Your Customer’s “Moments of Truth”? In the ever-evolving landscape of contact centers, understanding how your customers are interacting with you

Read More »

Your Customer Service Isn’t Great (but it could be)

Is your customer experience good? Maybe even great? Are you sure? In a recent poll, more than 70% of CX leaders said they expect

Read More »

labor strategy

How to Recruit and Retain Contact Center Talent

Not too long ago, if a customer encountered an issue, their options for getting it resolved were much more limited: calling customer service, visiting a

Our Services

Why Choose Northridge?

RECENT INSIGHTS

About Northridge Group

Industry Insights

RECENT INSIGHTS

RECENT INSIGHTS

RECENT INSIGHTS

labor strategy

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