Contact Center Design
The Northridge Group – A Leading Management Consulting Firm
Contact Center Optimization
Expand, consolidate
When expanding, consolidating, or establishing new contact center locations, the stakes are high. Without precise planning, companies risk not only diminished returns on investment but also increased employee turnover and subpar Customer Experience scores. Choosing The Northridge Group as your strategic partner ensures that you navigate these complex decisions with expert guidance tailored to your unique needs.
If finding the optimal location poses a challenge, or if inconsistent performance across multiple centers is prompting a consolidation, The Northridge Group is here to assist. Our expertise in site assessments coupled with best-in-class facility design strategies ensures that your choices not only meet current needs but also position you for future growth and efficiency.
With Northridge, gain the insight and support necessary to make informed decisions that optimize your Contact Center operations and drive long-term success.
Our Approach
We assist our clients with all aspects of contact center design and development, including:
- Assessment of current-state facilities and operations
- Location analysis
- Site strategy
- Start-up planning
- Multi-center performance comparisons/rationalization/selection
- Operating efficiencies
- Location-specific staffing issues
- Workforce management
- Remote workforce strategy
- Implementation
We’ve helped hundreds of companies plan for expansion. Contact us today to discuss your design needs.
Meet Our Clients
They Believe In Us
See the companies who have placed their trust in us for all their contact center needs.
experience + excellence
The NRG Assessment
Would a full assessment of your contact center operations help you to gain a better understanding of what’s working, what isn’t …and what’s available that will work for your operation?
We provide businesses with the tools they need to make informed decisions. Once our assessment is complete, our team of experts will work with you to build a custom solution that fits your needs. Our use of state-of-the-art technology guarantees you’ll be able to access your data whenever and wherever you need it.
Read our latest blogs & Case Studies
5 Good Coaching Frameworks to Drive Better Employee Engagement
In the fast-paced, customer-centric world of contact centers, a key driver of success is employee engagement. Engaged employees are more productive, provide better customer service,
Unlocking Efficiency and Excellence: The Benefits of Agent Assist in Contact Centers
As we continue to delve into the subject of Employee Experience, we explore the benefits of Agent Assist and how this technology can increase employee
The Future of Customer Engagement: Personalization on Individual Terms
Customers are now demanding that their interactions with your brand be not only customized, but accurate. Close, but not too close. Learn why.