Quality Monitoring
The Northridge Group – A Leading Management Consulting Firm
Contact Center Consulting
The NRG Contact Center Quality Monitoring Program
For many companies, internal contact center compliance monitoring efforts fail to generate lasting improvements, largely because in-house staff members lack the time and resources to evaluate customer needs, sales opportunities, and agent performance. Our team of experts offers the objectivity and expertise to glean honest, practical insights for your Contact Center management.
When you apply Northridge’s Contact Center compliance monitoring solutions, your organization can leverage a real-time focus group with thousands of data points streaming in on a regular basis. Through an in-depth understanding of your organization’s needs, Northridge can customize and create a program that will follow your customer’s journey, delivering improved Customer Experience and business performance.
Quality Monitoring Solutions
Featuring experienced professionals and best-in-class advanced analytics, our Contact Center compliance monitoring services successfully convert data-based insights into desired business outcomes
Integrated Data Analytics
speech Analytics
Scalability
Secure Technology Infrastructure
Business Intelligence Reporting
Monitoring Sophistication
Advanced Analytics & Reporting
Program Design Knowledge
experience + excellence
The NRG Assessment
Would a full assessment of your contact center Quality Monitoring program help you to gain a better understanding of what’s working, what isn’t …and what’s available that will work for your operation?
We provide businesses with the tools they need to make informed decisions. Once our assessment is complete, our team of experts will work with you to build a custom solution that fits your needs. Our use of state-of-the-art technology guarantees you’ll be able to access your data whenever and wherever you need it.
Meet Our Clients
They Believe In Us
Lorem ipsum dolor sit orot amet, consectetur adip scing
elit. Proin rutrum euismod dolor, ultricies aliq luam off
kool or taka ekolor.
Read our latest blogs & Case Studies
Your Customer Service Isn’t Great (but it could be)
Is your customer experience good? Maybe even great? Are you sure? In a recent poll, more than 70% of CX leaders said they expect
5 Good Coaching Frameworks to Drive Better Employee Engagement
In the fast-paced, customer-centric world of contact centers, a key driver of success is employee engagement. Engaged employees are more productive, provide better customer service,
Unlocking Efficiency and Excellence: The Benefits of Agent Assist in Contact Centers
As we continue to delve into the subject of Employee Experience, we explore the benefits of Agent Assist and how this technology can increase employee