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Joni Arison

President & Chief Executive Officer

As President and CEO for The Northridge Group, Joni leads the charge in operations, strategic assessment and evolution of the firm’s contact center and customer experience solutions. Leveraging more than 30 years of sales, marketing, operations, and finance expertise—as well as an extensive breadth of knowledge in the areas of risk management, technology modernization, compliance, cybersecurity, and fraud—Joni leads NRG’s expert team and our Fortune 500 clients on contact center management and operational strategy, including workforce modernization, digital transformation, and business process optimization.

Joni has a long, proven track record of bringing together data and analytics, process automation, and emerging technologies, to drive best-in-class services while maintaining a balanced operational cost structure. At AT&T, Joni was responsible for the company’s global finance shared services organization, which was responsible for end-to-end cash management for the company. She led a team of more than 5,000 professionals and processed $150 billion in customer payments and more than 50 million credit applications. 

She served as the executive sponsor of AT&T’s Human Capital Management initiative to implement a new payroll, time reporting, and HR system. In her role, she had the responsibility for billing operations, the global fraud organization, and compliance officer for AT&T Finance. Under her leadership the company had the lowest fraud rates of the past decade as a result of her implementation of Artificial Intelligence (AI) and machine learning technologies.

Joni is currently a board member for Girls Inc. of Dallas. 

Joni-Arison-Headshot

We’ve Been Where You Are

Our depth of knowledge and hands-on industry experience sets Northridge apart from our competitors and uniquely qualifies us to provide our clients with exceptional consulting services that deliver bottom-line business results.

Experience is Key to Our Success

Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .

We Encourage Innovation

At Northridge, we push boundaries and encourage innovation, without losing sight of organizational realities and limitations. The result is pragmatic solutions that can be implemented to drive measurable and sustainable improvements in profitability and productivity.

Our Company Culture is Grounded in Our Core Values

When you work with Northridge, you can enjoy the peace of mind of knowing that you will receive the highest level of service, performed by senior consultants and executives who are experienced in the challenges you face.

Your Dream. Our Mission.

The Northridge Mission

Throughout our firm’s 20-year history, Northridge has remained steadfast in our overall mission to help clients solve their complex business problems through a focus on optimizing business processes, an understanding of the levers which drive business performance and the execution of practical solutions that improve productivity, profitability and scalability.

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