Contact Center Optimization
The Northridge Group – A Leading Management Consulting Firm
Contact Center Consulting
optimizing operations
More than ever, companies are looking for ways to optimize Contact Center operations by providing excellent omni-channel customer service at reduced price points. Inefficiencies in Contact Center operations lead to customers having to make multiple contacts to resolve their issues. This results in increased staffing needs, service deficits, operations running over budget and difficulty meeting customer demand.
Solutions for Your Contact Center Optimization
We offer over 20 years of proven experience for all your WFM needs.
experience + excellence
The NRG Assessment
Would a full assessment of your contact center operations help you to gain a better understanding of what’s working, what isn’t …and what’s available that will work for your operation?
We provide businesses with the tools they need to make informed decisions. Once our assessment is complete, our team of experts will work with you to build a custom solution that fits your needs. Our use of state-of-the-art technology guarantees you’ll be able to access your data whenever and wherever you need it.
Meet Our Clients
They Believe In Us
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Read our latest blogs & Case Studies
Interview with Joni Arison: Diving into Contact Center Consulting | Boardroom Insight
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6 Trends Crucial for Success in 2025
We’ve spent the last year helping our clients achieve success. For both NRG and RISE – we have partnered with companies to uncover opportunities for
Adapt Now: Essential Training for Today’s Multigenerational Workforces
These are unprecedented times – political, social and moral issues, wars and economic struggles. Amid all of this, companies are dealing with something for the