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About Us

The Northridge Group – A Leading Management Consulting Firm

Leading the Way

The Northridge Group is a leading management consulting firm, specializing in Customer Experience solutions and Operational Excellence initiatives, utilizing advanced data analytics and business process redesign to deliver results.
Our telecom background coupled with our evolving operational expertise, enables us to blend technology and networking to drastically reduce costs, improve business processes and enhance customer support.
Meet the team
Co-founded in 1999 by Therese Fauerbach, The Northridge Group started with a team of top telecom industry executives.
As the needs of our clients evolved, we, too, expanded beyond our telecom roots and acquired deep domain expertise across verticals by recruiting subject matter experts with the operational experience to tackle the challenges our clients face.

We’ve Been Where You Are

Our depth of knowledge and hands-on industry experience sets Northridge apart from our competitors and uniquely qualifies us to provide our clients with exceptional consulting services that deliver bottom-line business results.

Experience is Key to Our Success

Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .

We Encourage Innovation

At Northridge, we push boundaries and encourage innovation, without losing sight of organizational realities and limitations. The result is pragmatic solutions that can be implemented to drive measurable and sustainable improvements in profitability and productivity.

Our Company Culture is Grounded in Our Core Values

When you work with Northridge, you can enjoy the peace of mind of knowing that you will receive the highest level of service, performed by senior consultants and executives who are experienced in the challenges you face.

Your Dream. Our Mission.

The Northridge Mission

Throughout our firm’s 20-year history, Northridge has remained steadfast in our overall mission to help clients solve their complex business problems through a focus on optimizing business processes, an understanding of the levers which drive business performance and the execution of practical solutions that improve productivity, profitability and scalability.
Our Value to You

Meet Our Clients

we work for them

See the leading businesses who have chosen NRG for all their contact center needs. 

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Do you want to grow your business?

we can do it together

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Our commitment to diversity & inclusion

The Northridge Group is more than just a company. We are a team – a family – committed to building a growing and open environment that fosters compassion, understanding and respect. 

We firmly believe our ability to innovate and evolve is dependent on making sure employees of all backgrounds feel valued and heard. Diverse perspectives lead to expanded creativity, enhanced problem-solving and a stronger team. 

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embracing all people for diversity and inclusion
corporate social responsibility - man holding green world

Our corporate social responsibility

We embrace the duty of giving back – we believe it is not only an essential part of our business, but an inherent part of who we are as a group of people who make this company. As a Certified WBE (Woman-Owned Business), we work to empower women – and all people – in their professional careers. 

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