Case Studies / Program Management
Office of Emergency Management & Communications (E911 Center) Entrusted NRG to Manage its Technical Upgrade
Government Industry
Scope
- A major metropolitan city embarked upon a technical upgrade to its E911 emergency center.
- Given the operationally sensitive nature of this work center, it was essential to ensure an error-free implementation with uninterrupted service
Results
- Northridge led this 18-month program management effort
- Replaced E911 dispatch consoles (monitors, PCs, and back-end network infrastructure)
- Upgraded the IP-based recording system for communications between the incoming caller, the dispatch operators and the field
- Phases of the project included Design, Configuration, Migration Planning, Testing, Training and Implementation
- Scope of this PM effort spanned scheduling, logistical planning, stakeholder communications and coordination across multiple city organizations
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