Retail Industry Customer Experience & Service Delivery How a targeted contact center assessment and training redesign strengthened employee experience and operational performance. “NRG did a
Healthcare Insurance (Health Plan) Employee Engagement & Development How a large U.S. health plan strengthened hiring quality, reduced attrition, and improved service performance through workforce
Taking Your contact Center from Good to Great Why metrics, vision, coaching, and employee feedback separate high-performing contact centers from the rest. At The Northridge
Operational Analytics: A Triple Win for Customers, Employees, and Shareholders How data-driven insight strengthens decision-making, improves performance, and drives enterprise value. Dwight Eisenhower once
By Jessica Hoffman, Senior Project Lead, Customer Experience & Contact Centers Artificial intelligence (AI) is no longer a futuristic concept—it’s a present-day reality reshaping industries,
Manufacturing Industry Governance & Enterprise Alignment When rapid global growth created operational fragmentation, NRG designed a governance model, PMO structure, and standardized communication framework to
“Anthony brings to us his extensive knowledge of business operations, customer experience, technology, and leadership. His recent AI and technical implementation experience will enhance our
WBE Firm Names Two Female’s to Advisory Positions FOR IMMEDIATE RELEASE CHICAGO, April 2024/PRNewswire/ — The Northridge Group, an award-winning, women-owned management consulting firm with deep expertise
With any new change in leadership, government agencies as well as enterprise organizations often face a review of current operations and the efficiencies and profitability
AI is Redefining Process Optimization: A Journey of Progress Over Perfection I am a perfectionist, I admit it. As a perfectionist, it is hard to
Trailblazers can come in every size, but their superpower lies in their vision, passion, and courage…and their ability to rally those around them to embrace
Over my 20+ year career, I’ve gained extensive insights into the critical role of Workforce Management (WFM) in enhancing organizational efficiency and driving customer retention