Quality Monitoring Results in 5% Point Reduction in Customer Complaints
Case Studies / Quality Monitoring Quality Monitoring Program Results in 5% Point Reduction in Customer Complaints in One Quarter Government Industry Scope A large federal
Case Studies / Quality Monitoring Quality Monitoring Program Results in 5% Point Reduction in Customer Complaints in One Quarter Government Industry Scope A large federal
Case Studies / Contact Center Labor Strategy Health Insurance Company Develops 3-Year Workforce and Real Estate Plan Healthcare Insurance Industry Scope A leading health insurance
Hiring the right talent for key positions is difficult, but once you have star performers in place, keeping them engaged can be an even bigger
Case Studies / Business Process Optimization Northridge Helps Federal Agency Transform Paper-Based Processes to Digital, Improving Customer Experience Government Sector Scope Government Agency’s objectives included:
Case Studies / Quality Program Assessment & Redesign Quality Program Redesign Results in a Positive Correlation between Agent Performance and VoC Metrics Communications / Cable
Case Studies / Business Process Optimization Business Process Assessment and Roadmap Provides Large Enterprise a Strategy for Achieving Corporate Goals Healthcare Industry Scope A large
Case Studies / Contact Center Management Customer Service Workgroup Restructuring Leads to $7M in Annualized Savings Healthcare Industry Scope The organization was looking to provide
Case Studies / Contact Center Management Implementation Roadmap of Improvements Generated from Comprehensive Contact Center Assessment Financial Industry Scope A large financial services organization engaged
Case Studies / Contact Center Management Contact Center Operational Readiness Results in Realization of Key Benefits for Energy Utility Company Utility / Energy Company Scope
Case Studies / Contact Center Management The Northridge Group & Presidio Deliver a Workforce Optimization Roadmap to National Distributor Utility / National Distribution Scope The
Case Studies / Contact Center Management The Northridge Group & Presidio Deliver Business Requirements, Technical Design & RFQ Development Support to Ensure Successful Contact Center
Case Studies / Execution Management Strategic Program Management Enables Fortune 50 Enterprise to Deliver 3-Year Business Strategy with 15% Growth Telecom Industry Scope The client