Contact Center Assessment Redesign Leads to Big Changes in EX
If these are the kind of results you’re looking for, then connect with a Northridge Expert today “NRG did a great job facilitating the information.
If these are the kind of results you’re looking for, then connect with a Northridge Expert today “NRG did a great job facilitating the information.
Connect with a Northridge Expert Case Studies / Contact Center Training Training Redesign Helps Leading Healthcare Insurance Provider Improve Member and Provider Experiences, Increase First
Connect with a Northridge Expert Case Studies / Quality Monitoring Federal Government Entity Awards Three Successive 5-Year Quality Monitoring Contracts to Northridge, Resulting in Enhanced
Connect with a Northridge Expert Case Studies / Contact Center Contact Center Assessment Helps a Leading Global Digital Marketplace Improve ROI with Enhancements to Employee
Connect with a Northridge Expert Case Studies / Contact Center Management WFM Capacity Planning Model Helps Leading Healthcare Insurance Company Reduce Claims Capacity Planning Footprint,
Connect with a Telecom & Media Expert Case Studies / Telecom & Technology Enterprise Profitability: Driving Best-in-Class Business Insights in Telecommunications Telecom Industry Challenge Leading
Connect with a Telecom & Media Expert Case Studies / Advanced Data Analytics Linear Video – Cost Analysis Example: Doing More With Less Than Rapid
Connect with a Telecom & Media Expert Case Studies / Network Transformation Delivered Telecom Company’s Domestic Network Transformation Results in $300M in Gross Cost Savings
Connect with a Telecom & Media Expert Case Studies / Network Transformation Analytics Northridge Deep Dive into Data Reveals Optimal Geographic Locations for Fortune 50
Connect with a Quality Monitoring Expert Case Studies / Quality Monitoring Ongoing Quality Monitoring and Outsourcer Ramp-Up Results in 11 Percentage Point QM Score Improvement
Connect with a Quality Monitoring Expert Case Studies / Quality Monitoring Quality Monitoring Assessment for Large Government Agency Identifies Needed Knowledge Management and Coaching Improvements
Case Studies / Execution Management Vendor Management Process Transformation for Fortune 50 Telecom Enterprise Establishes Operational Control and Reduces Penalties Telecom Industry Challenge An industry-leading
