Case Studies / Customer Experience Designing a Differentiated Customer Experience for a Fortune 100 Healthcare Organization Healthcare Industry Scope The Northridge Group conducted an end-to-end
Case Studies / Business Transformation Fortune 50 Enterprise Embarks on Cost Transformation Journey Healthcare Industry Scope Despite the strong business performance, a Fortune 50 enterprise
Case Studies / Telecom and Technology Telecommunications and Optimization Audit Results in $1.4M Annual Savings for Healthcare Insurer Healthcare Industry Scope A large healthcare insurance
Case Studies / Contact Center Management Contact Center Supervisor Coaching Program Resulted in Transformational Customer Experience Improvement Telecom Industry Scope Northridge provided a Coaching Development
Case Studies / Business Process Optimization Business Process Improvement Drives 30% Cycle Time Reduction Telecom Industry A client was plagued with new product rollout issues,
Case Studies / Quality Monitoring Potential 70% Reduction in Compliance Violations in a Quarter with Mystery Shopper Program Transportation Industry Scope A Fortune 100 enterprise
Case Studies / Contact Center Management Over $10M in Additional Revenue Through Process Improvement Government Industry Scope A large federal government agency sought to
Case Studies / Execution Management $40M In-Year Cost Savings through Program Management Telecom Industry Scope A Fortune 50 company challenged the team to identify and
Case Studies / Quality Monitoring 36% Improvement in Post-Sales Process Issues Drives Revenue Generation Financial Services Scope Northridge provides Quality Contact Monitoring (QCM) services for
Case Studies / Business Process Optimization Optimization of Voice Response Menu Drives Improved CX and Cost Savings Healthcare Industry Scope Due to overly complex and
Consumers are facing an explosion of choices. In the 1990s, the average grocery store carried 7,000 items. Today’s grocery stores carry 40,000 items. The internet
