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Market conditions and customer expectations are constantly evolving, exposing gaps and creating opportunities for customer experience improvement. With the proliferation of new contact channels, digital
As co-founder and CEO of The Northridge Group, I weathered the storm as an entrepreneur and have acquired invaluable insights that have helped me run a
Companies strive for best-in-class service because they understand the direct relationship that exists between improved customer service, loyalty scores, and greater profitability. Customer Experience is
People at the top of their field are those that continue to learn and grow every day. Business conditions, market environments and customer expectations are
No matter what industry you’re in, the dynamics of the marketplace are changing at lightning speed. New technologies, fierce competition, and demanding customer expectations require
