NRG Reports
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Are you struggling with long FCR times, high attrition numbers and lower than forecasted revenue dollars? See how we were able to help a client with similar issues. Now, all their numbers are going in the right directions.
our expertise leads to your excellence
We Solve Real Problems
Is your Frontline Management Program falling behind?
EMPLOYEE DEVELOPMENT & ENGAGEMENT
Your employees can be one of your largest investments, so offering them solid training and coaching, along with leadership development and career advancement can create a strong culture of brand ambassadors. Learn how.
OPERATIONAL EFFICIENCY
From Contact Center, Workforce, Project and Knowledge Management, the health of these depends upon how efficient all of your operations are running. Through our proven assessments, we can determine where and how to help you achieve success.
SERVICE DELIVERY
Delivering excellent service requires constant monitoring and refining or processes, training, and employee management. We assist with customer experience management & strategy, organizational design, change management and outsourcing strategies.
BUSINESS PROCESS OPTIMIZATION
We specialize in delivering best-in-class Business Process Consulting services designed to elevate your organization's performance. When the status quo is no longer sufficient, our team of senior-level consultants steps in to guide you through meaningful change.
OMNI CHANNEL MANAGEMENT
Knowing how to mobilize and transform your data into meaningful insights can be difficult, but it’s also critical to your organization’s success. The Northridge Group can help you operationalize your data strategy, allowing you to unlock valuable customer insights and make informed data-driven business decisions.
TECHNOLOGY
Our team of professionals will look at your entire tech stack to determine the best course of action for adding new technology like AI.
We also assess existing tech like your Agent Assist to determine if it's delivering exactly how you need it.
give us 15 Minutes
Choosing a consultant to partner with you is not an easy decision. That’s why we offer an introductory 15-minute discussion to determine if our expertise, personality, and approach to work will work for you.
Contact us today to schedule your 15-minutes.
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Read our latest blogs & Case Studies
The Northridge Group Add Two New Executive Advisors
WBE Firm Names Two Female’s to Advisory Positions PRESS RELEASE FOR IMMEDIATE RELEASE CHICAGO, April 2024/PRNewswire/ — The Northridge Group, an award-winning, women-owned management consulting firm
Stop the Talent Drain: Onboarding and Training for the Future
Across industries, companies are increasingly recognizing the negative impact of ineffective or inconsistent new employee onboarding programs. From Fortune 500 corporations to fast-scaling startups, organizations report that insufficient onboarding leads to a host of long-term business problems, including higher turnover, delayed productivity, lower employee engagement, and weakened organizational culture.
How to Execute an Effective Cost Transformation Strategy in 2025
With any new change in leadership, government agencies as well as enterprise organizations often face a review of current operations and the efficiencies and profitability
Reach out today
Why hire a consultant? At The Northridge Group, 91% of our clients trust us enough to work with us again, and 96% would recommend us to a colleague. Why? Because we’re different. With over 20 years of proven methodologies, we deliver real results.
We’re a boutique firm – agile and personal. That means we communicate deeper, respond faster, and partner with you through every phase.
We don’t claim to know your business better than you. Instead, we leverage your expertise with our proven strategies to create a custom, effective approach.
We’re not here to replace – we’re here to empower.”
