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Resource utilization strategy to ensure enough employees for the job

The Northridge Group

We've Spent Decades Creating Success Businesses.

This is where Jerry would speak directly to the company and their ask. 

It was a pleasure to meet you last week. After our discussion, I took the liberty to compile some research we have done that I believe supports your needs and shows you exactly what you can expect from our work. 

The white paper addresses WFM and QM. I know you had indicated that this is a hot button for your team right now. Our case study is based on work we did with a major retailer. Through our assessment and later, our strategy and implementation, we were able to save the company over $10m and reduce AHT by 2 minutes. 

After you’ve looked them over, please contact me with any questions. I look forward to hearing from you. 

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The NRG Assessment

Would a full assessment of your current service programs help you to gain a better understanding of what’s working, what isn’t …and what’s available that will work for your operation? 

We provide businesses with the tools they need to make informed decisions. Once our assessment is complete, our team of experts will work with you to build a custom solution that fits your needs. Our use of state-of-the-art technology guarantees you’ll be able to access your data whenever and wherever you need it. 

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With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.