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Connect with a Northridge Expert Case Studies / Contact Center Training Training Redesign Helps Leading Healthcare Insurance Provider Improve Member and Provider Experiences, Increase First

Connect with a Northridge Expert Case Studies / Quality Monitoring Federal Government Entity Awards Three Successive 5-Year Quality Monitoring Contracts to Northridge, Resulting in Enhanced

Connect with a Northridge Expert Case Studies / Contact Center Contact Center Assessment Helps a Leading Global Digital Marketplace Improve ROI with Enhancements to Employee

Connect with a Northridge Expert Case Studies / Contact Center Management WFM Capacity Planning Model Helps Leading Healthcare Insurance Company Reduce Claims Capacity Planning Footprint,

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Connect with a Telecom & Media Expert Case Studies / Network Transformation Delivered Telecom Company’s Domestic Network Transformation Results in $300M in Gross Cost Savings

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Connect with a Quality Monitoring Expert Case Studies / Quality Monitoring Ongoing Quality Monitoring and Outsourcer Ramp-Up Results in 11 Percentage Point QM Score Improvement

Connect with a Quality Monitoring Expert Case Studies / Quality Monitoring Quality Monitoring Assessment for Large Government Agency Identifies Needed Knowledge Management and Coaching Improvements

Case Studies / Execution Management Vendor Management Process Transformation for Fortune 50 Telecom Enterprise Establishes Operational Control and Reduces Penalties Telecom Industry Challenge An industry-leading