SERVICES
Our Services

The Northridge Group is a leading management consulting firm, specializing in Customer Experience solutions and Operational Excellence initiatives, utilizing advanced data analytics and business process redesign to deliver results.

Operational Efficiency

Contact Center Management

Customer Experience

Employee Experience

Digital Experience

Operational Excellence

Project Management

Knowledge Management

Workforce Management

Workforce Management Assessment

Capacity Planning

Labor Optimization

Performance Reporting & KPI's

Quality Management

SERVICE DELIVERY

Customer Experience Management & Strategy

Organizational Design

Job Framework

Outsourcing Strategy, Selection & Implementation

EMPLOYEE DEVELOPMENT & ENGAGEMENT

Coaching & Development

NRG Training Assessment

Leadership Development

e-Learning Programs

Performance Management

Career Pathing

New Hire Training & Onboarding

Retention

Quality Monitoring

Quality Monitoring Assessment

Competitive Benchmarking

Contact Center Speech Analytics

Customer Churn Analytics

Mystery Shopping

Voice of the Customer

Channel Management

Chat Management

IVR

Technology

Technology Ecosystem

Agent Assist

Artificial Intelligence

Digital Transformation

Cloud Migration

BUSINESS PROCESS OPTIMIZATION

Dashboards & Scorecards

Data & Analytics

RFP Management

Change Management
INDUSTRIES

Why Choose Northridge?

The Northridge Group is a leading consulting firm with deep operational expertise in helping our clients improve their customer experience, employee experience, digital experience and operational excellence.

Telecom

Insurance

Retail

Government

Healthcare

Financial

Information Technology

Energy & Utilities

RECENT INSIGHTS

Adapt Now: Essential Training for Today’s Multigenerational Workforces

These are unprecedented times – political, social and moral issues, wars and economic struggles. Amid all of this, companies are dealing with something for the

Read More »

Joni Arison Named President & CEO of The Northridge Group

Appointment Signals New Era of Growth and Leadership for Established Consulting Firm PRESS RELEASE FOR IMMEDIATE RELEASE CHICAGO, Nov. 2, 2024 /PRNewswire/ — The Northridge Group, an award-winning,

Read More »
ABOUT US
About Northridge Group

The Northridge Group is a leading management consulting firm, specializing in Customer Experience solutions and Operational Excellence initiatives, utilizing advanced data analytics and business process redesign to deliver results.

ABOUT NORTHRIDGE

OUR TEAM

BOARD OF DIRECTORS

CORPORATE SOCIAL RESPONSIBILITY

DIVERSITY & INCLUSION

STRATEGIC PARTNERSHIPS
PERSPECTIVES

Industry Insights

Learn about impactful changes to your industry and get tips you can start applying today.

NRG BLOG

Read perspectives from Northridge’s consulting leaders.

COMPANY NEWS

Stay up to date with Northridge current events.

NRG CASE STUDIES

Learn how Northridge has helped businesses in nearly every industry, non-profit, and governmental agency.

REPORTS & RESEARCH

Explore whitepapers, webinars and Northridge research reports.

RECENT INSIGHTS

Adapt Now: Essential Training for Today’s Multigenerational Workforces

These are unprecedented times – political, social and moral issues, wars and economic struggles. Amid all of this, companies are dealing with something for the

Read More »

Joni Arison Named President & CEO of The Northridge Group

Appointment Signals New Era of Growth and Leadership for Established Consulting Firm PRESS RELEASE FOR IMMEDIATE RELEASE CHICAGO, Nov. 2, 2024 /PRNewswire/ — The Northridge Group, an award-winning,

Read More »

Insights

Explore Our Case Studies to Help You Achieve Measurable Improvements in Your Organization

Invoice Payment Process Transformation for Fortune 50 Telecom Enterprise Enables Successful Technology Migration

Case Studies / Business Process Optimization Northridge Led Invoice Payment Process Transformation for Fortune 50 Telecom Enterprise Enables Successful Technology Migration Telecom Industry Challenge The

Job Functions Impacting 50M+ Customer Accounts Outsourced for Global Service Provider

Case Studies / Execution Management Job Functions Impacting 50M+ Customer Accounts Outsourced for Global Service Provider Telecom Industry Challenge A large multi-national professional services provider

New Vendor Partner Successfully Onboarded For Fortune 50 Telecom Enterprise Through Disciplined Execution Management Approach

Case Studies / Execution Management New Vendor Partner Successfully Onboarded For Fortune 50 Telecom Enterprise Through Disciplined Execution Management Approach Telecom Industry Challenge A Fortune

Practical Blockchain Use Cases in Healthcare and Telecom

LinkedIn Live Practical Blockchain Use Cases in Healthcare and Telecom BY: Jeff Quinn, Tom Reid, Scott Johnson and Deric Vinyard The Northridge Group’s Jeff Quinn

The Northridge Group Delivers a Quality Management Solution for a Communications/Technology Provider

Case Studies / Quality Monitoring The Northridge Group Delivers a Quality Management Solution for a Communications/Technology Provider Communications/Technology Scope Northridge was engaged to assess and

Leveraging Data Analytics to Optimize the Customer Experience Webinar

Webinar Leveraging Data Analytics to Optimize the Customer Experience BY: Nathan Hart, Mary Kane, & Imran Mohammed Empowering Clients with Visibility into Contact Center Data

Leveraging Data Analytics to Optimize the Customer Experience

Webinar Leveraging Data Analytics to Optimize the Customer Experience BY: Nathan Hart, Mary Kane, & Imran Mohammed Empowering Clients with Visibility into Contact Center Data

How to Take Action in the Face of Data Overload

Webinar The Problem of Too Much Data: How to Take Action in the Face of Data Overload BY: Leo Lanzillo & Steve Stoute Data is

The Problem of Too Much Data: How to Take Action in the Face of Data Overload

Webinar The Problem of Too Much Data: How to Take Action in the Face of Data Overload BY: Leo Lanzillo & Steve Stoute Data is

Upcoming Migration to CCaaS Platform Will Allow Major Investment Firm to Reduce Costs, Automate Services and Better Meet Increasing Customer Expectations

Case Studies / Contact Center Management Upcoming Migration to CCaaS Platform Will Allow Major Investment Firm to Reduce Costs, Automate Services and Better Meet Increasing

Customer Journey Mapping Provided Deep Insights on Performance and Opportunities for Improvement

Case Studies / Customer Experience Customer Journey Mapping Provided Deep Insights on Performance and Opportunities for Improvement Home Care Industry Challenge A major home services

inside sales organization that is focused on and accountable for new customer acquisition and sales results

Actionable 3-Year Strategic Roadmap Enables Inside Sales Transformation

Case Studies / Contact Center Management Actionable 3-Year Strategic Roadmap Enables Inside Sales Transformation Utility / National Distributor Challenge A national distributor had a fragmented