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White Papers / Contact Center Management Strategic Planning Required for a Successful Contact Center Platform Migration One of the most fundamental technologies powering any Contact
Case Studies / Contact Center Management End to End Contact Center Assessment Enables Credit Union to Improve Service Levels and Optimize Member Experience Financial Services
Case Studies / Contact Center Management Large Healthcare Insurance Agency Identifies $52M-$74M in Call Center Cost Reduction Opportunities Healthcare Industry Scope A major healthcare insurance
Case Studies / Contact Center Management End-to-End Assessment Results in Measurable Cost Reductions for Leading Technology Trade Association Telecom Industry Scope Northridge was engaged by
Case Studies / Contact Center Management Streamlining Service Technician Call Inquiries Produces Savings of Over $9M Telecom Industry Scope A Fortune 50 enterprise, with critical
Case Studies / Contact Center Management Business Process Initiative Identifies $10M in Cost Savings through Improved Metrics and Vendor Management Telecom Industry Scope As a
Case Studies / Contact Center Management Operational Assessment Enables Leading Transportation Agency to Leverage $5M in Cost Savings Travel Industry Scope The client was unable
Case Studies / Contact Center Management Contact Center Roadmap Identifies Clear Investment Priorities for Large Federal Agency Government Industry Scope A large federal government agency
Case Studies / Contact Center Management Workforce Management Process Redesign Drives Improved Service and 13% Cost Savings for Fortune 50 Healthcare Enterprise Healthcare Industry Scope
Case Studies / Business Process Optimization E2E Process Mapping and Optimization Identifies over $3M in Annual Savings for a Fortune 100 Enterprise Financial Services Scope
Case Studies / Business Process Optimization University Improves Efficiencies and Customer Responsiveness through Business Process Transformation Higher Education Scope An administrative department of a major
Case Studies / Business Process Management Business Process Improvement Drives Increase in Resource Efficiencies for Large Healthcare Company Healthcare Industry Scope The client lacked visibility
