Explore Our Case Studies to Help You Achieve Measurable Improvements in Your Organization
Case Studies / Business Transformation Fortune 50 Enterprise Embarks on Cost Transformation Journey Healthcare Industry Scope Despite the strong business performance, a Fortune 50 enterprise
Case Studies / Telecom and Technology Telecommunications and Optimization Audit Results in $1.4M Annual Savings for Healthcare Insurer Healthcare Industry Scope A large healthcare insurance
Case Studies / Contact Center Management Contact Center Supervisor Coaching Program Resulted in Transformational Customer Experience Improvement Telecom Industry Scope Northridge provided a Coaching Development
Case Studies / Business Process Optimization Business Process Improvement Drives 30% Cycle Time Reduction Telecom Industry A client was plagued with new product rollout issues,
Case Studies / Quality Monitoring Potential 70% Reduction in Compliance Violations in a Quarter with Mystery Shopper Program Transportation Industry Scope A Fortune 100 enterprise
Case Studies / Contact Center Management Over $10M in Additional Revenue Through Process Improvement Government Industry Scope A large federal government agency sought to
Case Studies / Execution Management $40M In-Year Cost Savings through Program Management Telecom Industry Scope A Fortune 50 company challenged the team to identify and
Case Studies / Quality Monitoring 36% Improvement in Post-Sales Process Issues Drives Revenue Generation Financial Services Scope Northridge provides Quality Contact Monitoring (QCM) services for
Case Studies / Business Process Optimization Optimization of Voice Response Menu Drives Improved CX and Cost Savings Healthcare Industry Scope Due to overly complex and
