Customer Contact Quality Monitoring Assessor – Bilingual Spanish/English
Company Overview
The Northridge Group (“Northridge”) is a management consulting firm that helps to improve customer service and productivity. Northridge has served clients which include major telecommunications carriers, Healthcare providers, Fortune 500 companies, institutions of higher education and state, local and federal governments. We have an unwavering commitment to our employees, providing the tools needed on the job and access to learning and development resources.
Job Summary
The Northridge Quality Monitoring practice develops, validates, and conducts quality monitoring programs for our clients in government, health & medical organizations. Northridge Assessors evaluate customer interactions (call, web, chat). We objectively assess the customer service and sales behaviors displayed by customer contact center representatives working at our client organizations across a representative monthly sample.
The Northridge Group provides Assessors with a high degree of training in behavioral assessment. Assessors utilize guidelines specifically developed with each client, to listen for specific behaviors as well as business process improvements.
This part-time position is 100% remote, working up to 10-15 hours per week depending upon the client’s needs.
Candidates will need to be able to work effectively in a remote environment and be accessible during standard business hours.
The Northridge Group is looking for candidates that are fluent in Spanish and English.
Pay: $16/hour