Customer Journey Mapping Playbook
How Well Do You Know Your Customer’s “Moments of Truth”? In the ever-evolving landscape of contact centers, understanding how your customers are interacting with you
October 9, 2024
With 30 years of success across the telecommunications, technology, and wireless industries, Lisa leverages extensive experience as an accomplished Senior Executive and Consultant in the areas of project/program management; process design and improvement including systems evaluations; contract negotiation and compliance; and revenue assurance/margin management.
Lisa joined The Northridge Group in 2004 as an Executive Consultant and has provided management consulting services to many large telecommunications and enterprise clients. She has a proven track record developing client relationships, driving positive changes in clients’ processes, and successfully leading large, complex client engagements.
Lisa brings significant industry experience, having served as Managing Consultant for Cove Advisory Group, LLC, where she provided services in performance optimization, strategic planning, interim management, carrier contract negotiation, and regulatory support; as well as, Vice President, Regulatory Affairs for Broadview Net Plus.
Lisa attended Pace University.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
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How Well Do You Know Your Customer’s “Moments of Truth”? In the ever-evolving landscape of contact centers, understanding how your customers are interacting with you
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