Contact Center Optimization
The Northridge Group – A Leading Management Consulting Firm
Contact Center Consulting
optimizing operations
More than ever, companies are looking for ways to optimize Contact Center operations by providing excellent omni-channel customer service at reduced price points. Inefficiencies in Contact Center operations lead to customers having to make multiple contacts to resolve their issues. This results in increased staffing needs, service deficits, operations running over budget and difficulty meeting customer demand.
Solutions for Your Contact Center Optimization
We offer over 20 years of proven experience for all your WFM needs.
experience + excellence
The NRG Assessment
Would a full assessment of your contact center operations help you to gain a better understanding of what’s working, what isn’t …and what’s available that will work for your operation?
We provide businesses with the tools they need to make informed decisions. Once our assessment is complete, our team of experts will work with you to build a custom solution that fits your needs. Our use of state-of-the-art technology guarantees you’ll be able to access your data whenever and wherever you need it.
Meet Our Clients
They Believe In Us
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Read our latest blogs & Case Studies
Case Study: helping a Non-Profit Prepare for Growth
The Situation In the fall of 2023, a national non-profit organization contacted The Northridge Group. Faced with the decision to either grow and remain independent
Report: The Future of Voice Biometrics in Your Business
Throughout history, humans have relied on physical characteristics for identification.Fingerprints, for instance, were utilized in ancient Babylon for business transactions.Today, biometrics encompasses a broader range of
Interview with Joni Arison: Diving into Contact Center Consulting | Boardroom Insight
“For organizations that are aware of these challenges, consultants can serve as a validating partner, providing objective confirmation of what internal leaders suspect and giving