Based in Atlanta, GA, Dewayne brings a wealth of contact center knowledge and leadership with him. After a career in professional sports, Dewayne joined Concentrix and quickly progressed through leadership roles within Operations, culminating in his leadership of over 850 leaders and agents.
Dewayne furthered the depth of his operational knowledge in more recent roles with PowerPlan, honing his skills in back-office support leaderships roles.
Common throughout all of Dewayne’s roles was a focus on process improvement and employee development which resulted in continuous strong personal and team performance.
Dewayne is a certified Scrum Master and Six Sigma Green Belt and continues his education in Machine Learning and Python programming.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
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