Dewayne Cherrington

SERVICES
Our Services
The Northridge Group is a leading management consulting firm, specializing in Customer Experience solutions and Operational Excellence initiatives, utilizing advanced data analytics and business process redesign to deliver results.

Operational Efficiency
Contact Center Management
Customer Experience
Employee Experience
Digital Experience
Operational Excellence
Project Management
Knowledge Management
Workforce Management
Workforce Management Assessment
Capacity Planning
Labor Optimization
Performance Reporting & KPI's
Quality Management
SERVICE DELIVERY
Customer Experience Management & Strategy
Organizational Design
Job Framework
Outsourcing Strategy, Selection & Implementation
EMPLOYEE DEVELOPMENT & ENGAGEMENT
Coaching & Development
NRG Training Assessment
Leadership Development
e-Learning Programs
Performance Management
Career Pathing
New Hire Training & Onboarding
Retention
Quality Monitoring
Quality Monitoring Assessment
Competitive Benchmarking
Contact Center Speech Analytics
Customer Churn Analytics
Mystery Shopping
Voice of the Customer
Channel Management
Chat Management
IVR
Technology
Technology Ecosystem
Agent Assist
Artificial Intelligence
Digital Transformation
Cloud Migration
BUSINESS PROCESS OPTIMIZATION
Dashboards & Scorecards
Data & Analytics
RFP Management
Change Management
INDUSTRIES

Why Choose Northridge?
The Northridge Group is a leading consulting firm with deep operational expertise in helping our clients improve their customer experience, employee experience, digital experience and operational excellence.
Telecom
Insurance
Retail
Government
Healthcare
Financial
Information Technology
Energy & Utilities
RECENT INSIGHTS
How NRG Helped an International Manufacturer Prepare for Growth
The Situation An international manufacturing company with retail locations worldwide reached out to The Northridge Group for help. The parent company was experiencing a great
Read More »
The Northridge Group Add Tuggle to Executive Advisors
“Anthony brings to us his extensive knowledge of business operations, customer experience, technology, and leadership. His recent AI and technical implementation experience will enhance our
Read More »
ABOUT US
About Northridge Group
The Northridge Group is a leading management consulting firm, specializing in Customer Experience solutions and Operational Excellence initiatives, utilizing advanced data analytics and business process redesign to deliver results.
ABOUT NORTHRIDGE
OUR TEAM
BOARD OF DIRECTORS
CORPORATE SOCIAL RESPONSIBILITY
DIVERSITY & INCLUSION
STRATEGIC PARTNERSHIPS
PERSPECTIVES

Industry Insights
Learn about impactful changes to your industry and get tips you can start applying today.
NRG BLOG
Read perspectives from Northridge’s consulting leaders.
COMPANY NEWS
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NRG CASE STUDIES
Learn how Northridge has helped businesses in nearly every industry, non-profit, and governmental agency.
REPORTS & RESEARCH
Explore whitepapers, webinars and Northridge research reports.
RECENT INSIGHTS
How NRG Helped an International Manufacturer Prepare for Growth
The Situation An international manufacturing company with retail locations worldwide reached out to The Northridge Group for help. The parent company was experiencing a great
Read More »
The Northridge Group Add Tuggle to Executive Advisors
“Anthony brings to us his extensive knowledge of business operations, customer experience, technology, and leadership. His recent AI and technical implementation experience will enhance our
Read More »

Consultant

Based in Atlanta, GA, Dewayne brings a wealth of contact center knowledge and leadership with him. After a career in professional sports, Dewayne joined Concentrix and quickly progressed through leadership roles within Operations, culminating in his leadership of over 850 leaders and agents.

Dewayne furthered the depth of his operational knowledge in more recent roles with PowerPlan, honing his skills in back-office support leaderships roles.

Common throughout all of Dewayne’s roles was a focus on process improvement and employee development which resulted in continuous strong personal and team performance.

Dewayne is a certified Scrum Master and Six Sigma Green Belt and continues his education in Machine Learning and Python programming.

We’ve Been Where You Are

Our depth of knowledge and hands-on industry experience sets Northridge apart from our competitors and uniquely qualifies us to provide our clients with exceptional consulting services that deliver bottom-line business results.

Experience is Key to Our Success

Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .

We Encourage Innovation

At Northridge, we push boundaries and encourage innovation, without losing sight of organizational realities and limitations. The result is pragmatic solutions that can be implemented to drive measurable and sustainable improvements in profitability and productivity.

Our Company Culture is Grounded in Our Core Values

When you work with Northridge, you can enjoy the peace of mind of knowing that you will receive the highest level of service, performed by senior consultants and executives who are experienced in the challenges you face.

Your Dream. Our Mission.

The Northridge Mission

Throughout our firm’s 20-year history, Northridge has remained steadfast in our overall mission to help clients solve their complex business problems through a focus on optimizing business processes, an understanding of the levers which drive business performance and the execution of practical solutions that improve productivity, profitability and scalability.