Customer Journey Mapping Playbook
How Well Do You Know Your Customer’s “Moments of Truth”? In the ever-evolving landscape of contact centers, understanding how your customers are interacting with you
October 9, 2024
Based in Atlanta, GA, Dewayne brings a wealth of contact center knowledge and leadership with him. After a career in professional sports, Dewayne joined Concentrix and quickly progressed through leadership roles within Operations, culminating in his leadership of over 850 leaders and agents.
Dewayne furthered the depth of his operational knowledge in more recent roles with PowerPlan, honing his skills in back-office support leaderships roles.
Common throughout all of Dewayne’s roles was a focus on process improvement and employee development which resulted in continuous strong personal and team performance.
Dewayne is a certified Scrum Master and Six Sigma Green Belt and continues his education in Machine Learning and Python programming.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
How Well Do You Know Your Customer’s “Moments of Truth”? In the ever-evolving landscape of contact centers, understanding how your customers are interacting with you
Is your customer experience good? Maybe even great? Are you sure? In a recent poll, more than 70% of CX leaders said they expect
In the fast-paced, customer-centric world of contact centers, a key driver of success is employee engagement. Engaged employees are more productive, provide better customer service,