
RTW Mandate? How to Trailblaze Your Office for Greater EX
Trailblazers can come in every size, but their superpower lies in their vision, passion, and courage…and their ability to rally those around them to embrace
Based in Atlanta, GA, Dewayne brings a wealth of contact center knowledge and leadership with him. After a career in professional sports, Dewayne joined Concentrix and quickly progressed through leadership roles within Operations, culminating in his leadership of over 850 leaders and agents.
Dewayne furthered the depth of his operational knowledge in more recent roles with PowerPlan, honing his skills in back-office support leaderships roles.
Common throughout all of Dewayne’s roles was a focus on process improvement and employee development which resulted in continuous strong personal and team performance.
Dewayne is a certified Scrum Master and Six Sigma Green Belt and continues his education in Machine Learning and Python programming.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
Trailblazers can come in every size, but their superpower lies in their vision, passion, and courage…and their ability to rally those around them to embrace
Over my 20+ year career, I’ve gained extensive insights into the critical role of Workforce Management (WFM) in enhancing organizational efficiency and driving customer retention
The Situation In the fall of 2023, a national non-profit organization contacted The Northridge Group. Faced with the decision to either grow and remain independent