Diane has over 20 years of experience in Quality Monitoring Management for large enterprise clients. She leads Northridge’s quality monitoring business across internal operations and customer support.
Diane plays a vital role in the design and development of the monitoring programs and is a hands-on participant in regularly scheduled review sessions. She has successfully built on-going partnerships with all clients to ensure the highest level of service, support and quality. She provides expertise and insights to clients looking to continuously improve their customer experience.
Diane holds a Bachelor of Science Degree in Education and a Masters in School Counseling/Psychology, both from Long Island University/C.W. Post.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
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