Diane brings more than 20 years of experience in Quality Monitoring Management for large enterprise clients. She leads Northridge’s quality monitoring programs across internal operations and customer support, ensuring consistent delivery of exceptional service and measurable results.
A hands-on leader, Diane plays a key role in the design and continuous improvement of client monitoring programs. She partners closely with clients to strengthen service quality, enhance performance, and improve the overall customer experience. Known for her collaborative leadership and operational insight, Diane helps organizations align people, process, and technology to achieve lasting performance improvement.
Diane holds a Bachelor of Science in Education and a Master’s in School Counseling and Psychology from Long Island University/C.W. Post.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
By Jessica Hoffman, Senior Project Lead, Customer Experience & Contact Centers Artificial intelligence (AI) is no longer a futuristic concept—it’s a present-day reality reshaping industries,
The Situation An international manufacturing company with retail locations worldwide reached out to The Northridge Group for help. The parent company was experiencing a great
“Anthony brings to us his extensive knowledge of business operations, customer experience, technology, and leadership. His recent AI and technical implementation experience will enhance our
