Case Study: helping a Non-Profit Prepare for Growth
The Situation In the fall of 2023, a national non-profit organization contacted The Northridge Group. Faced with the decision to either grow and remain independent
January 20, 2025
Diane has over 20 years of experience in Quality Monitoring Management for large enterprise clients. She leads Northridge’s quality monitoring business across internal operations and customer support.
Diane plays a vital role in the design and development of the monitoring programs and is a hands-on participant in regularly scheduled review sessions. She has successfully built on-going partnerships with all clients to ensure the highest level of service, support and quality. She provides expertise and insights to clients looking to continuously improve their customer experience.
Diane holds a Bachelor of Science Degree in Education and a Masters in School Counseling/Psychology, both from Long Island University/C.W. Post.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
The Situation In the fall of 2023, a national non-profit organization contacted The Northridge Group. Faced with the decision to either grow and remain independent
Throughout history, humans have relied on physical characteristics for identification.Fingerprints, for instance, were utilized in ancient Babylon for business transactions.Today, biometrics encompasses a broader range of
“For organizations that are aware of these challenges, consultants can serve as a validating partner, providing objective confirmation of what internal leaders suspect and giving