Diane Fiore

Senior Director, Government Accounts

Diane brings more than 20 years of experience in Quality Monitoring Management for large enterprise clients. She leads Northridge’s quality monitoring programs across internal operations and customer support, ensuring consistent delivery of exceptional service and measurable results.

A hands-on leader, Diane plays a key role in the design and continuous improvement of client monitoring programs. She partners closely with clients to strengthen service quality, enhance performance, and improve the overall customer experience. Known for her collaborative leadership and operational insight, Diane helps organizations align people, process, and technology to achieve lasting performance improvement.

Diane holds a Bachelor of Science in Education and a Master’s in School Counseling and Psychology from Long Island University/C.W. Post.

We’ve Been Where You Are

Our depth of knowledge and hands-on industry experience sets Northridge apart from our competitors and uniquely qualifies us to provide our clients with exceptional consulting services that deliver bottom-line business results.

Experience is Key to Our Success

Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .

We Encourage Innovation

At Northridge, we push boundaries and encourage innovation, without losing sight of organizational realities and limitations. The result is pragmatic solutions that can be implemented to drive measurable and sustainable improvements in profitability and productivity.

Our Company Culture is Grounded in Our Core Values

When you work with Northridge, you can enjoy the peace of mind of knowing that you will receive the highest level of service, performed by senior consultants and executives who are experienced in the challenges you face.

Your Dream. Our Mission.

The Northridge Mission

Throughout our firm’s 20-year history, Northridge has remained steadfast in our overall mission to help clients solve their complex business problems through a focus on optimizing business processes, an understanding of the levers which drive business performance and the execution of practical solutions that improve productivity, profitability and scalability.