Michele is NRG’s Quality Solutions & Customer Analytics Operations Manager, carrying more than 24 years of experience as QM for the travel, financial, human resource, government, energy, healthcare, and telecommunications industries.
Responsible for over 25 NRG employees, Michele assists with Resource Forecasting and the completion of the company’s extensive business assessments. She is a support in the development and delivery of monthly and quarterly reporting.
Highly experienced in the development of Workforce Management tools, Michele, acts as a close liaison between client QA counterparts, program specialists, quality mentors, delivery executives, and data analysts. Additionally, she is a program and guideline expert to assist in promoting support to colleagues, program managers, developers, and client leadership.
Michele has a bachelor’s in Elementary Education.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
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