Customer Journey Mapping Playbook
How Well Do You Know Your Customer’s “Moments of Truth”? In the ever-evolving landscape of contact centers, understanding how your customers are interacting with you
October 9, 2024
As the IT Specialist for NRG, Shereen oversees administering Windows systems, including software and hardware management as well as offering tech support, troubleshooting issues, and overseeing user accounts and permissions. Her vast knowledge in managing and maintaining various operating systems, ability to diagnose and resolve hardware and software issues, and knowledge of user account management in Active Directory allows the team to deliver results 24/7 worldwide.
Shereen holds a BBA in Marketing from Loyola University Chicago. She has a background in IT, Marketing, and as a counselor in the Education sector.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
How Well Do You Know Your Customer’s “Moments of Truth”? In the ever-evolving landscape of contact centers, understanding how your customers are interacting with you
Is your customer experience good? Maybe even great? Are you sure? In a recent poll, more than 70% of CX leaders said they expect
In the fast-paced, customer-centric world of contact centers, a key driver of success is employee engagement. Engaged employees are more productive, provide better customer service,