Data & Analytics
The Northridge Group – A Leading Management Consulting Firm
Services
The critical importance of capturing & applying Data & Analytics
As a business leader, you’re faced with operational challenges every day. Knowing how to mobilize and transform your data into meaningful insights can be difficult, but it’s also critical to your organization’s success. The Northridge Group can help you operationalize your data strategy, allowing you to unlock valuable customer insights and make informed data-driven business decisions.
For more than 20 years, we have partnered with our clients to achieve their business objectives by turning their data into insights and insights into value. Common business challenges we’ve solved through data analytics consulting include:
- Customer Churn and Retention
- Workforce Management Forecast Modeling
- Data Integration and Governance Strategy
- Data Collection and Analysis Tool Optimization
- Revenue Assurance – Quote to Cash (Billing and Invoicing)
- Voice of the Customer Analysis / Drivers of Customer Satisfaction
Our approach
The Northridge Group approaches every client engagement with a customer-centric methodology that encompasses: data-insights-actions-measures. This model enables effective change management and optimal business impact.
measure Impact on KPI's
- Scorecards
- Drillable reporting
Integrate Disparate Client Data Sources
- Speech, Text Chat
- CRM, etc.
Identify Key Actions & Strategies
- Incorporate into overall model
-Establish KPI's
- Build deployment and engagement tactics
Analyze Data & Uncover Key Insights
- Customer
- Operations
- Market
experience + excellence
The NRG Assessment
Committed to innovation, our Business Process consulting team aligns an impressive range of process-based tools, assessments, benchmarking strategies and other techniques. We couple this expertise with your organization’s unique culture, timeline, and business requirements to achieve optimal results.
Meet Our Clients
They Believe In Us
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