As the IT Specialist for NRG, Shereen oversees administering Windows systems, including software and hardware management as well as offering tech support, troubleshooting issues, and overseeing user accounts and permissions. Her vast knowledge in managing and maintaining various operating systems, ability to diagnose and resolve hardware and software issues, and knowledge of user account management in Active Directory allows the team to deliver results 24/7 worldwide.
Shereen holds a BBA in Marketing from Loyola University Chicago. She has a background in IT, Marketing, and as a counselor in the Education sector.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. .
With any new change in leadership, government agencies as well as enterprise organizations often face a review of current operations and the efficiencies and profitability
Download the full case study to learn how The Northridge Group helped a top healthcare provider: Reduce operational costs Improve employee experience (EX) Enhance customer
By Dewayne Cherrington, NRG Consultant The Situation A well-known private Healthcare client developed and piloted an in-house coaching program with several of their Customer Service
