Discover How a Leading Healthcare Provider Transformed Customer Experience and Increased ROI Download the full case study to learn how The Northridge Group helped a top healthcare provider: Reduce operational costs Improve employee experience (EX) Enhance customer Read More »
Reducing Operational Costs, Increasing EX Leads to Higher CX and ROI By Dewayne Cherrington, NRG Consultant The Situation A well-known private Healthcare client developed and piloted an in-house coaching program with several of their Customer Service Read More »
Discover How a Leading Healthcare Provider Transformed Customer Experience and Increased ROI Download the full case study to learn how The Northridge Group helped a top healthcare provider: Reduce operational costs Improve employee experience (EX) Enhance customer Read More »
Reducing Operational Costs, Increasing EX Leads to Higher CX and ROI By Dewayne Cherrington, NRG Consultant The Situation A well-known private Healthcare client developed and piloted an in-house coaching program with several of their Customer Service Read More »
Discover How a Leading Healthcare Provider Transformed Customer Experience and Increased ROI Download the full case study to learn how The Northridge Group helped a top healthcare provider: Reduce operational costs Improve employee experience (EX) Enhance customer Read More »
Reducing Operational Costs, Increasing EX Leads to Higher CX and ROI By Dewayne Cherrington, NRG Consultant The Situation A well-known private Healthcare client developed and piloted an in-house coaching program with several of their Customer Service Read More »
Discover How a Leading Healthcare Provider Transformed Customer Experience and Increased ROI Download the full case study to learn how The Northridge Group helped a top healthcare provider: Reduce operational costs Improve employee experience (EX) Enhance customer Read More »
Reducing Operational Costs, Increasing EX Leads to Higher CX and ROI By Dewayne Cherrington, NRG Consultant The Situation A well-known private Healthcare client developed and piloted an in-house coaching program with several of their Customer Service Read More »
5 Good Coaching Frameworks to Drive Better Employee Engagement In the fast-paced, customer-centric world of contact centers, a key driver of success is employee engagement. Engaged employees are more productive, provide better customer service, Read More
Unlocking Efficiency and Excellence: The Benefits of Agent Assist in Contact Centers As we continue to delve into the subject of Employee Experience, we explore the benefits of Agent Assist and how this technology can increase employee Read More